Support Form

This is our support form. You can use it to contact us if your questions have not been resolved by our FAQ page or you need an action from us (e.g. you have been locked out of your account).

Please let us know your IP address. You can find this out by visiting whatsmyip.org. Your IP address will be the large 4-part number at the top of the page. Knowing your IP address allows us to resolve issues to do with user account locking and other similar problems.
Please give as full a description as possible of the issue you require support with.
If you are experiencing technical issues with the website (pages do not look right, error messages are appearing, etc) then please upload a screenshot of the issue. If you do not know how to take a screenshot on your device, you can find instructions on the web - for example here.
Files must be less than 2 MB.
Allowed file types: gif jpg png.
If you are seeing an error message on the site, please copy the text in here if you are unable to provide a screenshot.
If you are having technical issues with the site, please enter here the type of device you are using (PC, Mac, iPhone, etc) as well as the operating system (e.g. Windows, iOS) and the browser you are using to access the site (Chrome, Firefox, Internet Explorer, etc). This information will help us to diagnose the issue you may be having.
If there's any other information you think will help to resolve your issue, please let us know here.
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