Help! I've been locked out of the site!
If you've entered an incorrect password several times in succession, the web server may interpret this as a "brute-force" attack on your account - in other words, as an attempt by someone to gain unauthorised access to the site using your credentials. This will result in a temporary ban of your IP address from the server. In fact the only reason you are seeing this question is probably because you have accessed the site from a different computer!
You can either wait 24 hours for your account to be unblocked automatically, or you can contact us to have your IP address unblocked manually (however, we don't guarantee that we will be any quicker!). If you do get in touch with us, don't forget to send your IP address. If you're not sure how to find out what this is, you can go to http://whatsmyip.org - it's the big number at the top, in the form xxx.xxx.xxx.xxx